Use case: Wrong item returned
Pain: the returned item doesn’t match what was shipped. Without a consistent SKU/serial record, investigations burn support time.
3-step fix (Evidence Bundle workflow)
- Ship record: seal the order invoice PDF + item list (SKU) + any serial/SN note document (no customer PII).
- Return intake: seal photos/notes hashes of the returned item + packaging state (optional; you keep files).
- Bundle: generate the Evidence Sheet + Proof Card + Receipt JSON to present a clean integrity timeline.
Reality Audit
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