Use case: Used item returned
Pain: the return arrives used or altered. Without a clean integrity timeline, back-and-forth grows and decisions get slow.
3-step fix (Evidence Bundle workflow)
- Ship condition note: seal a “shipped condition” checklist version (no PII) + invoice hash.
- Return condition intake: seal photos/notes hashes documenting the returned condition (optional; you keep files).
- Bundle: generate the Dispute Evidence Bundle to present a consistent integrity record for resolution.
Reality Audit
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